Writer Information

Credit Underwriting Process

We combine domain expertise, efficient tools and specialised technology tools for an adept credit underwriting process.

Writer Information's BPS team gives a complete and thorough credit underwriting service for multiple lending institutions.

Credit appraisal or Underwriting in a Bank, Financial Services or an Insurance company is a risk assessment process of appraising the creditworthiness of someone applying for a loan or an insurance policy. To assess the credibility of the borrower, his sources of income, age, experience, number of dependents, repayment capacity, past and existing loans/policies, health, nature of employment and other assets are taken into account.

We at Writer Information support credit assessment and Underwriting activities within BFSI by providing “End to End Life Cycle Management. This means from the first-mile pickup, processing to the last-mile storage we are a One Stop Shop for the customers, and this gives us a competitive advantage. The services that form a part of this end-to-end journey include:

  • Customer On boarding – Digital or Physical
  • KYC validation and Verification
  • Data Processing
  • CAM preparation (Credit Appraisal) and Case Preparation (Insurance)
    • KYC Verification
    • Financial Analysis and Plotting
    • Health Investigation (Insurance)
    • Recommendation of Decision
  • Tele Verification or Tele Underwriting
  • Field Investigation – Demographics, Employer and Social
  • Post Sanction Document Collection – Agreements, NACH
  • Non Discrepancy Check – Post Sanction Scrutiny
  • Disbursement
  • Secured Storage – Physical or Digital (Cloud)
Credit Appraisal Process
Risk Factors In Life Insurance

Operational benefits

Our Value Differentiators

technology-led domain expertise

Get technology-led domain expertise across multiple verticals

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Gain from specialised transition management skills and solutions

Benefit from the only E2E data governance solution provider in India

Avail of a scalable value-chain with onboarding, servicing, and deboarding

best-in-class delivery capabilities

Take advantage of best-in-class delivery capabilities across India, Middle East and Africa

Profit from process re-engineering

Profit from process re-engineering emphasis on customer delight, risk reduction, and optimal servicing cost

Insights

BPM Automation for Digital Transformation

BPM automation for digital transformation

Best Practices for Securing Sensitive Data in Financial Services

Best Practices for Securing Sensitive Data in Financial Services

Writer Information Business Process Services

Writer Information Business Process Services

Devising intelligent technology solutions and growth strategies to help data-driven businesses
to scale up and evolve faster than the market.

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Records & Information Management
Cloud Services
Contact Centres
Document Scanning & Digitization
Digital Mailroom Solutions
Tape Storage
Business Process Outsourcing
Digital Transformation Solutions
Secure Shredding & Destruction
Workflow Automation & ECM Solutions
IT Asset Disposition (ITAD)

Transparency & Traceability

  • Rapid advances in technology help to collect, monitor, and disseminate information that have contributed towards the development of completely new modes of sustainability, when it comes to governance of the global commodity supply chains.

    Benefits delivered:

    • Traceability of information among the transaction associates
    • Setting up of a baseline when it comes to assessing performances of the people involved
    • Effectiveness of a given intervention to cut down on negative impacts
Reporting: MIS and Dashboards

Improve Customer Acquisition Process

It becomes convenient to predict consumer behaviour, build a strong customer base and develop the portfolio from there on.

Benefits delivered:

  • Boosting the purchasing powers of the customers
  • Helping companies take a proactive approach
  • Review credit histories with increased precision
  • Qualify consumers by predicting their behavior pattern
  • High performance, high volume storage capacity
Improve Customer Acquisition Process

Reduce Operating Costs

  • Credit Underwriting integrates the client’s strategic business objectives by streamlining the credit processes. The operational benefits delivered include:

    • Reduce Operating Costs
    • Improve Efficiency
    • Transparency & Traceability in Lending Cycle
    • Reduce Operational Risks
    • Improve Customer Acquisition Process
Reduce Operating Costs

Improve Efficiency

Credit underwriting as a tool helps to improve the overall efficiency of credit risk management in the volatile financial domain.

  • Systematisation of processes
  • Consistency in cashflow analysis
  • Standardisation in risk rating processes
Increased Productivity and Efficiency

Reduce Operational Risks

  • Managing risks is a major concern when it comes to financial services industry of all sizes. This is where proper implementation of all possible financial intermediation comes into the picture. This can be achieved through:

    • An effective workflow management
    • Making use of security-first compliance approach
    • Devising a risk monitoring workflow
Reduce Operational Risks

Certifications and Affiliations

Our Initiatives

udaan

Udaan

you first

YOU FIRST

wecare

We Care

Our Employees

Our People at Work

Be it any industry, a business is as successful as its employees.
When the employees are in sync with the business pattern, management expectations and future goals, then productivity will certainly be on a rise. Disinterest or discontentment on the part of the employees can turn out to be detrimental for the business in the long run. At Writer Information we understand this sentiment and always treat our employees as our greatest strength.

The culture in the company is such that leadership teams treat the employees as valued collaborators who can make or break the fortunes of the company. For us, the people of the company are never just disposable cogs who can be replaced. Our employees form the core for us and that is why with their strength and commitment, we are always responsive to changes in the market. This has helped us create the perfect ground for creative thought processes across all quarters, innovation like never before, creation of breakthrough solutions and commitment to excel beyond all odds as a team. The trust of the management and leadership teams is complemented by enthusiastic employees who bring in power packed energy into the organisation.

3000 customers

9000+ Employees

16 Main Locations

3000 customers

300+ Serviceable Locations

Our Business

Business Process Services

  • Robotics / AIenabled
  • Procurement Management Services
  • HR Life-Cycle process management
  • Client Onboarding Process
  • Mandate Management Process
  • Underwriting Process
  • Disbursement Process
Secure Storage Services
  • Records Management Services
  • SecureVault & Storage Services
  • Media and Tape Vault Storage Services
  • Tape Transcription Services
  • Secure Destruction Services
 
Cloud and Data Services
  • Cloud Migration & infraset-up
  • Data Centre Setup
  • Data Hosting Services
  • Skill Augmentation Services
  • Data Centre & IT Operations
  • SaaS, IaaS
  • Data Analytics
 
Digital Solutions
  • Enterprise Content Management Solutions
    • Info Docs®
    • Info Flow®
    • Info Scan®
    • Info Store®
    • e cube-HR Onboarding
    • Contract Management
  • Health Care Solutions
    • Writer HIMS Solution
    • Writer IVF Solution

Our Women's Forum

Across the world, women leaders have been smashing the glass ceiling with greater force and determination. At Writer Information the culture is more of assimilation of talent without any gender biases. We have our women leaders who have taken the company ahead and have been inspirational role models for others. In this company, we motivate and encourage women to emerge as leaders and totally embrace their role-model status and address all challenges that they may face as professionals primarily with action and execution. We not only believe in but make gender diversity a priority for us by setting aspirational objectives for women in leadership roles, asserting on disparate slates of candidates for prestigious and senior positions, and developing initiatives through which we can execute what we truly believe in. Here’s introducing one of our foremost women leaders and one of the strongest business heads of the company – Ms. Sona Talwar.

Our Corporate Social Responsibility

Our company does have a documented sustainability policy. This policy is based on the POLARIS FBN framework and functions under our Samavesh initiative. Under Samavesh, we look after

  • Employees: Create & nurture Workplaces and Working Cultures where employees flourish
  • Communities: Responsible Global Citizens making Contributions to Communities we live and work in
  • Environment: Constantly search ways in which we reduce ecological impact and safeguard the environment
  • Family’s Future Generations: Share values and long-term aspirations with future generations

Workforce
  • Safety and security of our direct and subcontractor workforce with zero-person day lost due to workplace incidents / accidents
  • No more than 15% voluntary turnover
  • Achieve 75% of employees participating in employee engagement surveys
  • Responding to feedback received in employee engagement surveys
  • Cascade performance management systems across the organizations
  • 100% adherence to Code of Business Ethics

Environment
  • Recycle 90% of all available waste (packing material, paper, biodegradables)
  • Energy efficient facilities (office space & warehousing) in terms of Heating, Ventilation & Air-Conditioning and Lighting (including potential renewable sources of energy)
  • Reduction of energy use per cubic meter to a specified Mega Joule per Cubic Meter for goods transported on our fleet by road (ahead of emission norms of all the countries in which we operate)

Partners
  • Weightage of sustainability in partner selection (e.g. gender diversity, underrepresented populations, affirmative action)
  • Service Level Agreements particularly around Workforce & Environment
  • Code of Business Ethics as a part of Partner Contracts

Our company has a documented anti-bribery and corruption policy. We maintain physical and e-learning trainings for all our employees on topics to combat corruption and we also collect annual declaration statements from all employees for the Code of Business Ethics compliance.

Our company has procedures to identify the risk of bribery and corruption, to implement and monitor its policies for all staff and processes to manage incidents.

Apart from having a well drafted Anti Bribery Policy, Fraud and Whistleblower Policy & Conflict of Interest Policy, we undertake following procedures to give assurance on the effective implementation of the policy:

  • Annual declaration statements from all employees for the Code Of Business Ethics compliance.
  • Incident Management through Senior Management intervention and resolution by Whistleblower Committee

Our Values

VISION

Innovate & Grow

MISSION

Delivering excellence in product design, product quality, risk management, new technology applications and service processes to enhance and enrich the customer experience.

VALUES
  • Commitment We deliver the promises we make to our customers, shareholders and employees.
  • Ownership We own every detail of every task – so that our services consistently meet expectations of our customers, shareholders and employees.
  • Passion A desire to ‘make a difference’ is in the heart, mind and soul of every Writer employee.
  • Integrity We gain the trust of our customers, shareholders and employees as there is complete alignment in what we think, what we say and how we act.
  • Collaboration We actively engage with each other to deliver on our Vision and Mission.

Our Commitment

Delivering Excellence in Product Design, Product Quality, Risk Management, New Technology Applications and Service Processes to enhance and enrich the customer experience.

Our Customers

Through a combination of design thinking, process-centric digital technologies, lean principles and advanced analytics, we’re making an impact on across industries, which are increasingly relying on tech innovations and process design to upgrade their operating models in a bid to remain competitive. This way we help to generate growth, driving greater efficiency, business agility and a better customer experience.

We at Writer understand the changing needs of our customers across industries and help them get future ready. We bring together process excellence with new age technologies to help businesses more competitive and agile. With our expertise and understanding of the business, we have helped our customers turn strategy into reality and had a clear picture of a target operating model. Then it was all about incorporating the best tech methods that’re available to us for revamping the processes.

We have consistently supported our customers when it comes to augmenting their business growth and handled operational challenges to provide them the platform to scale up their business volumes like never before. To all our trusted customers, we give them the assurance of transforming their tomorrow, today.