Writer Information

How new-age software solutions are boosting productivity in the healthcare sector?

Technology is disrupting all industries, and healthcare is no different. Consumer wellness and healthcare is dominated by personalized and preventive care with increasing number of stakeholders looking at use of smart technologies like Artificial Intelligence (AI), Machine Learning (ML), Virtual Reality (VR), Augmented Reality (AR), Internet of Things (IoT), Blockchain, Robotics and Big Data.

Although healthcare industry is always careful when adopting new technologies due to concerns around data integrity and information security, many experts as well as consumers are now choosing to see the glass as half-full. The accessibility, productivity, efficiency and cost benefits coming from new age technology solutions are just too hard to ignore.

For decades, the health care delivery has been having the following characteristics:

  • Delivery of healthcare is organized by specialities
  • Quality is measured through compliance to processes
  • Payments are in the format of a fee-for-service
  • Little integration of patient services
  • Siloed IT systems for each medical speciality

While new technologies are improving healthcare in many ways, the single most important step is towards rigorous measurement of value (outcomes and cost) which will lead to major productivity improvements and improvement in patient experience.

A lot of the improvements are possible by streamlining the workflows of the IT systems in the healthcare sector. It will help in various ways, some of which are:

  • Boost productivity by streamlining the process flow
  • Improve efficiency by detecting & fixing process limitations
  • Build patient goodwill by enhancing patient satisfaction
  • Enhance healthcare worker’s motivation by eliminating cumbersome manual approaches
  • Improve stakeholder satisfaction by looping them in the communication flow
  • Reduce costs through faster and better outputs

Hospital Management Solutions from Writer Information streamline the end-to-end processes of healthcare from Billing, Finance and HR to Administration, while enhancing the quality of patient care. This software is an integrated system with an easy user experience to record and retrieve information in just a few clicks. It enables the healthcare staff to improve efficiencies and addresses challenges faced during patient care, thereby reducing the costs for healthcare delivery. The software exchanges health information electronically with other systems and helps the staff in improving quality and safety of patient care.

The key benefits of the Hospital Management Solutions from Writer Information can be listed as:

  • Provide precise, up-to-date, and comprehensive information about patients
  • Enable swift access to the records of patients for a well-coordinated and efficient care
  • Secure access of patient-level electronic information by patients and clinicians
  • Efficiently diagnose patients, cut down on medical errors, and provide safer care
  • Improve interactions and communication between patient and healthcare staff
  • Enable more reliable modes of prescribing medicines & therapeutical interventions
  • Promote clear and simple documentation that’s accurate and streamlined for coding and billing
  • Enhance security and privacy of patient data
  • Help providers improve efficiency and have a decent work-life balance
  • Enable providers meet their business goals through improved tracking & reporting
  • Reduce expenses through diminished paperwork, enhanced safety and reduced duplication

The objective of our Hospital Management Solutions is to enhance the patient experience while improving the quality, flexibility, productivity, cost-effectiveness, and dependability of healthcare services provided by our clients. The core of our philosophy is to maximize the value for patients – achieve the best patient outcomes at the lowest possible cost.

Healthcare continues to be an area of focus for the Indian economy, with public health expenditure on the rise since 2014. With the increasing healthcare needs due to higher life expectancy and increased disease burden due to lifestyle issues, the country is utilizing digital technologies to improve the productivity and efficiency of the healthcare system. The Digital India programme, launched in July 2015 has a vision of improving the life of the common person through technology that is “accessible, affordable, and adds value”.

Doctors in India are able to save countless lives through innovative solutions. And we are confident of enabling the doctors and healthcare staff in achieving this noble mission.

 

Enquire Now


Records & Information Management
Cloud Services
Contact Centres
Document Scanning & Digitization
Digital Mailroom Solutions
Tape Storage
Business Process Outsourcing
Digital Transformation Solutions
Secure Shredding & Destruction
Workflow Automation & ECM Solutions
IT Asset Disposition (ITAD)

Certifications and Affiliations

Our Initiatives

udaan

Udaan

you first

YOU FIRST

wecare

We Care

Our Employees

Our People at Work

Be it any industry, a business is as successful as its employees.
When the employees are in sync with the business pattern, management expectations and future goals, then productivity will certainly be on a rise. Disinterest or discontentment on the part of the employees can turn out to be detrimental for the business in the long run. At Writer Information we understand this sentiment and always treat our employees as our greatest strength.

The culture in the company is such that leadership teams treat the employees as valued collaborators who can make or break the fortunes of the company. For us, the people of the company are never just disposable cogs who can be replaced. Our employees form the core for us and that is why with their strength and commitment, we are always responsive to changes in the market. This has helped us create the perfect ground for creative thought processes across all quarters, innovation like never before, creation of breakthrough solutions and commitment to excel beyond all odds as a team. The trust of the management and leadership teams is complemented by enthusiastic employees who bring in power packed energy into the organisation.

3000 customers

9000+ Employees

16 Main Locations

3000 customers

300+ Serviceable Locations

Our Business

Business Process Services

  • Robotics / AIenabled
  • Procurement Management Services
  • HR Life-Cycle process management
  • Client Onboarding Process
  • Mandate Management Process
  • Underwriting Process
  • Disbursement Process
Secure Storage Services
  • Records Management Services
  • SecureVault & Storage Services
  • Media and Tape Vault Storage Services
  • Tape Transcription Services
  • Secure Destruction Services
 
Cloud and Data Services
  • Cloud Migration & infraset-up
  • Data Centre Setup
  • Data Hosting Services
  • Skill Augmentation Services
  • Data Centre & IT Operations
  • SaaS, IaaS
  • Data Analytics
 
Digital Solutions
  • Enterprise Content Management Solutions
    • Info Docs®
    • Info Flow®
    • Info Scan®
    • Info Store®
    • e cube-HR Onboarding
    • Contract Management
  • Health Care Solutions
    • Writer HIMS Solution
    • Writer IVF Solution

Our Women's Forum

Across the world, women leaders have been smashing the glass ceiling with greater force and determination. At Writer Information the culture is more of assimilation of talent without any gender biases. We have our women leaders who have taken the company ahead and have been inspirational role models for others. In this company, we motivate and encourage women to emerge as leaders and totally embrace their role-model status and address all challenges that they may face as professionals primarily with action and execution. We not only believe in but make gender diversity a priority for us by setting aspirational objectives for women in leadership roles, asserting on disparate slates of candidates for prestigious and senior positions, and developing initiatives through which we can execute what we truly believe in. Here’s introducing one of our foremost women leaders and one of the strongest business heads of the company – Ms. Sona Talwar.

Our Corporate Social Responsibility

Our company does have a documented sustainability policy. This policy is based on the POLARIS FBN framework and functions under our Samavesh initiative. Under Samavesh, we look after

  • Employees: Create & nurture Workplaces and Working Cultures where employees flourish
  • Communities: Responsible Global Citizens making Contributions to Communities we live and work in
  • Environment: Constantly search ways in which we reduce ecological impact and safeguard the environment
  • Family’s Future Generations: Share values and long-term aspirations with future generations

Workforce
  • Safety and security of our direct and subcontractor workforce with zero-person day lost due to workplace incidents / accidents
  • No more than 15% voluntary turnover
  • Achieve 75% of employees participating in employee engagement surveys
  • Responding to feedback received in employee engagement surveys
  • Cascade performance management systems across the organizations
  • 100% adherence to Code of Business Ethics

Environment
  • Recycle 90% of all available waste (packing material, paper, biodegradables)
  • Energy efficient facilities (office space & warehousing) in terms of Heating, Ventilation & Air-Conditioning and Lighting (including potential renewable sources of energy)
  • Reduction of energy use per cubic meter to a specified Mega Joule per Cubic Meter for goods transported on our fleet by road (ahead of emission norms of all the countries in which we operate)

Partners
  • Weightage of sustainability in partner selection (e.g. gender diversity, underrepresented populations, affirmative action)
  • Service Level Agreements particularly around Workforce & Environment
  • Code of Business Ethics as a part of Partner Contracts

Our company has a documented anti-bribery and corruption policy. We maintain physical and e-learning trainings for all our employees on topics to combat corruption and we also collect annual declaration statements from all employees for the Code of Business Ethics compliance.

Our company has procedures to identify the risk of bribery and corruption, to implement and monitor its policies for all staff and processes to manage incidents.

Apart from having a well drafted Anti Bribery Policy, Fraud and Whistleblower Policy & Conflict of Interest Policy, we undertake following procedures to give assurance on the effective implementation of the policy:

  • Annual declaration statements from all employees for the Code Of Business Ethics compliance.
  • Incident Management through Senior Management intervention and resolution by Whistleblower Committee

Our Values

VISION

Innovate & Grow

MISSION

Delivering excellence in product design, product quality, risk management, new technology applications and service processes to enhance and enrich the customer experience.

VALUES
  • Commitment We deliver the promises we make to our customers, shareholders and employees.
  • Ownership We own every detail of every task – so that our services consistently meet expectations of our customers, shareholders and employees.
  • Passion A desire to ‘make a difference’ is in the heart, mind and soul of every Writer employee.
  • Integrity We gain the trust of our customers, shareholders and employees as there is complete alignment in what we think, what we say and how we act.
  • Collaboration We actively engage with each other to deliver on our Vision and Mission.

Our Commitment

Delivering Excellence in Product Design, Product Quality, Risk Management, New Technology Applications and Service Processes to enhance and enrich the customer experience.

Our Customers

Through a combination of design thinking, process-centric digital technologies, lean principles and advanced analytics, we’re making an impact on across industries, which are increasingly relying on tech innovations and process design to upgrade their operating models in a bid to remain competitive. This way we help to generate growth, driving greater efficiency, business agility and a better customer experience.

We at Writer understand the changing needs of our customers across industries and help them get future ready. We bring together process excellence with new age technologies to help businesses more competitive and agile. With our expertise and understanding of the business, we have helped our customers turn strategy into reality and had a clear picture of a target operating model. Then it was all about incorporating the best tech methods that’re available to us for revamping the processes.

We have consistently supported our customers when it comes to augmenting their business growth and handled operational challenges to provide them the platform to scale up their business volumes like never before. To all our trusted customers, we give them the assurance of transforming their tomorrow, today.