Writer Information

Staff Augmentation: Powering Success By Driving Critical Talent In Key Technology Sectors

With increasing digitisation and the rapid adoption of cloud computing across the globe, the demand for technology professionals is on the rise. This demand is particularly acute for highly skilled experts in fields such as cybersecurity, artificial intelligence (AI), machine learning (ML), data science, analytics, and networking, among others. A report by the World Economic Forum revealed that there is a shortage of 4 million cybersecurity professionals[1] globally.

Being at the front and centre of digitisation, the demand for cybersecurity and other skills such as cloud computing is even more pronounced in India. It is expected that the digital economy in India will reach $1 trillion by 2025[2]. With the numerous initiatives under the Digital India program, cloud technologies are expected to account for 8% of India’s GDP by 2026[3]. The sheer requirement of professionals with expertise in these technologies is staggering.

At Writer Information, we believe that companies are increasingly turning to Staff Augmentation to meet these demands. Staff augmentation is a flexible model that allows them to supplement their teams with external talent on a temporary or project basis.

Staff Augmentation – The Writer Information way

At Writer Information, our staff augmentation services focus on high end, high skilled resources that our customers find challenging to recruit. We specialise in providing skilled resources across a broad variety of technologies and business processes. We also provide resources with varying levels of expertise and experience in the specific set of technologies or business processes.

A Deloitte India survey revealed that 65%[4] of Indian businesses view cybersecurity as a key priority in their digital transformation efforts. At Writer Information, we focus on cybersecurity as a key talent area for staff augmentation. Writer Information’s cybersecurity staff augmentation services allow businesses to temporarily strengthen their IT teams with specialised security advisors. We collaborate with IT departments to assess cybersecurity risks, validate sustainable protocols, test network firewalls, review company policies, and implement security tools that require only monitoring. Our experts provide continuous feedback and deliver tailored cybersecurity solutions, aligning with specific budget requirements.

We co-pilot with our customers to enhance your IT operations by providing skilled professionals with the necessary certifications and experience across a wide range of technologies. This helps our customers minimise operational risks often caused by skill or capability gaps.

Why staff augmentation?

Staff augmentation is a strategic outsourcing approach where businesses hire additional personnel to fill skill gaps within their internal teams. This model allows companies to bring in specialised skills for specific projects without the long-term commitment of full-time employment. It also allows them to maintain flexibility in their workforce. In some cases, there may be a short-term requirement of a specific skillset for a specific project. Instead of maintaining a large, permanent staff, companies use staff augmentation to scale up or down based on current project needs.

What can be expected with staff augmentation?

The IT and technology fields are known for their high pace of change and the need for specialised skills. New programming languages, software frameworks, and cybersecurity threats emerge regularly, making it difficult for internal teams to stay updated on every new development. In addition, typical recruitment cycles are lengthy, require extensive manpower to recruit, and are expensive. Staff augmentation provides a flexible solution, allowing companies to:

Address skill gaps: Companies often require specific expertise, such as cloud computing, artificial intelligence, or blockchain, that may not be available in-house. For instance, a report indicates that there is a 60 to 73% disparity in demand and supply for the roles of data scientists, data architects, machine learning engineers, and so on[5]. Specialised skills, especially some critical roles in IT often require niche skills that may not exist within the permanent workforce or are in short supply. Staff augmentation can help address these gaps efficiently.

Enhance agility and flexibility: By augmenting staff, companies can quickly respond to project demands. This agility is especially valuable in the technology sector, where project scopes and timelines can change rapidly due to market demands. A prime example of this is when e-commerce or logistics companies bring in additional staff to handle the increased demand during the holiday season. Staff augmentation also provides companies with the flexibility to scale their workforce according to the current project needs, ensuring they only pay for talent when it is required.

Reduce costs: Staff augmentation allows companies to avoid the high costs associated with hiring full-time employees, such as salaries, benefits, and long-term commitments. Instead, they can hire external talent for the duration of the project.

Mitigate the risk of talent shortage: According to a report by ManpowerGroup[6], 75% of global employers are finding it challenging to fill in different roles. Among these, IT and data skills are the most challenging roles for employers to fill, making staff augmentation an attractive option to fill immediate gaps.

Staff augmentation will lead the way to fill key roles

At Writer Information, we believe that two key trends will enhance the significance of staff augmentation for companies worldwide in the future. The first is the hybrid working model, which became deeply embedded in the global work culture during and after COVID-19 and is set to remain. This model, combined with a blended workforce approach—integrating full-time employees, augmented staff, and AI-driven solutions—creates a dynamic and adaptable workforce. The second trend is the rapid technological advancements, particularly in AI and automation, which will continue to reshape the way businesses operate. While certain routine tasks will be increasingly handled by machines, it will also create a greater demand for staff with expertise in AI, machine learning, and data science, making staff augmentation a key strategy for businesses seeking to integrate these technologies. In continuance with this trend and with growing cybersecurity threats, more companies will seek to augment their teams with cybersecurity experts to protect their digital assets.


[1] https://www3.weforum.org/docs/WEF_Strategic_Cybersecurity_Talent_Framework_2024.pdf

[2] https://www.ibef.org/blogs/india-s-revolution-in-cloud-computing-and-data

[3] https://www.ibef.org/blogs/india-s-revolution-in-cloud-computing-and-data

[4] https://community.nasscom.in/communities/data-science-ai-community/state-data-science-ai-skills-india

[5] https://go.manpowergroup.com/hubfs/Talent%20Shortage/Talent%20Shortage%202024/MPG_TS_2024_GLOBAL_Infographic.pdf


Enquire Now


Records & Information Management
Cloud Services
Contact Centres
Document Scanning & Digitization
Digital Mailroom Solutions
Tape Storage
Business Process Outsourcing
Digital Transformation Solutions
Secure Shredding & Destruction
Workflow Automation & ECM Solutions
IT Asset Disposition (ITAD)

Certifications and Affiliations

Our Initiatives

udaan

Udaan

you first

YOU FIRST

wecare

We Care

Our Employees

Our People at Work

Be it any industry, a business is as successful as its employees.
When the employees are in sync with the business pattern, management expectations and future goals, then productivity will certainly be on a rise. Disinterest or discontentment on the part of the employees can turn out to be detrimental for the business in the long run. At Writer Information we understand this sentiment and always treat our employees as our greatest strength.

The culture in the company is such that leadership teams treat the employees as valued collaborators who can make or break the fortunes of the company. For us, the people of the company are never just disposable cogs who can be replaced. Our employees form the core for us and that is why with their strength and commitment, we are always responsive to changes in the market. This has helped us create the perfect ground for creative thought processes across all quarters, innovation like never before, creation of breakthrough solutions and commitment to excel beyond all odds as a team. The trust of the management and leadership teams is complemented by enthusiastic employees who bring in power packed energy into the organisation.

3000 customers

9000+ Employees

16 Main Locations

3000 customers

300+ Serviceable Locations

Our Business

Business Process Services

  • Robotics / AIenabled
  • Procurement Management Services
  • HR Life-Cycle process management
  • Client Onboarding Process
  • Mandate Management Process
  • Underwriting Process
  • Disbursement Process
Secure Storage Services
  • Records Management Services
  • SecureVault & Storage Services
  • Media and Tape Vault Storage Services
  • Tape Transcription Services
  • Secure Destruction Services
 
Cloud and Data Services
  • Cloud Migration & infraset-up
  • Data Centre Setup
  • Data Hosting Services
  • Skill Augmentation Services
  • Data Centre & IT Operations
  • SaaS, IaaS
  • Data Analytics
 
Digital Solutions
  • Enterprise Content Management Solutions
    • Info Docs®
    • Info Flow®
    • Info Scan®
    • Info Store®
    • e cube-HR Onboarding
    • Contract Management
  • Health Care Solutions
    • Writer HIMS Solution
    • Writer IVF Solution

Our Women's Forum

Across the world, women leaders have been smashing the glass ceiling with greater force and determination. At Writer Information the culture is more of assimilation of talent without any gender biases. We have our women leaders who have taken the company ahead and have been inspirational role models for others. In this company, we motivate and encourage women to emerge as leaders and totally embrace their role-model status and address all challenges that they may face as professionals primarily with action and execution. We not only believe in but make gender diversity a priority for us by setting aspirational objectives for women in leadership roles, asserting on disparate slates of candidates for prestigious and senior positions, and developing initiatives through which we can execute what we truly believe in. Here’s introducing one of our foremost women leaders and one of the strongest business heads of the company – Ms. Sona Talwar.

Our Corporate Social Responsibility

Our company does have a documented sustainability policy. This policy is based on the POLARIS FBN framework and functions under our Samavesh initiative. Under Samavesh, we look after

  • Employees: Create & nurture Workplaces and Working Cultures where employees flourish
  • Communities: Responsible Global Citizens making Contributions to Communities we live and work in
  • Environment: Constantly search ways in which we reduce ecological impact and safeguard the environment
  • Family’s Future Generations: Share values and long-term aspirations with future generations

Workforce
  • Safety and security of our direct and subcontractor workforce with zero-person day lost due to workplace incidents / accidents
  • No more than 15% voluntary turnover
  • Achieve 75% of employees participating in employee engagement surveys
  • Responding to feedback received in employee engagement surveys
  • Cascade performance management systems across the organizations
  • 100% adherence to Code of Business Ethics

Environment
  • Recycle 90% of all available waste (packing material, paper, biodegradables)
  • Energy efficient facilities (office space & warehousing) in terms of Heating, Ventilation & Air-Conditioning and Lighting (including potential renewable sources of energy)
  • Reduction of energy use per cubic meter to a specified Mega Joule per Cubic Meter for goods transported on our fleet by road (ahead of emission norms of all the countries in which we operate)

Partners
  • Weightage of sustainability in partner selection (e.g. gender diversity, underrepresented populations, affirmative action)
  • Service Level Agreements particularly around Workforce & Environment
  • Code of Business Ethics as a part of Partner Contracts

Our company has a documented anti-bribery and corruption policy. We maintain physical and e-learning trainings for all our employees on topics to combat corruption and we also collect annual declaration statements from all employees for the Code of Business Ethics compliance.

Our company has procedures to identify the risk of bribery and corruption, to implement and monitor its policies for all staff and processes to manage incidents.

Apart from having a well drafted Anti Bribery Policy, Fraud and Whistleblower Policy & Conflict of Interest Policy, we undertake following procedures to give assurance on the effective implementation of the policy:

  • Annual declaration statements from all employees for the Code Of Business Ethics compliance.
  • Incident Management through Senior Management intervention and resolution by Whistleblower Committee

Our Values

VISION

Innovate & Grow

MISSION

Delivering excellence in product design, product quality, risk management, new technology applications and service processes to enhance and enrich the customer experience.

VALUES
  • Commitment We deliver the promises we make to our customers, shareholders and employees.
  • Ownership We own every detail of every task – so that our services consistently meet expectations of our customers, shareholders and employees.
  • Passion A desire to ‘make a difference’ is in the heart, mind and soul of every Writer employee.
  • Integrity We gain the trust of our customers, shareholders and employees as there is complete alignment in what we think, what we say and how we act.
  • Collaboration We actively engage with each other to deliver on our Vision and Mission.

Our Commitment

Delivering Excellence in Product Design, Product Quality, Risk Management, New Technology Applications and Service Processes to enhance and enrich the customer experience.

Our Customers

Through a combination of design thinking, process-centric digital technologies, lean principles and advanced analytics, we’re making an impact on across industries, which are increasingly relying on tech innovations and process design to upgrade their operating models in a bid to remain competitive. This way we help to generate growth, driving greater efficiency, business agility and a better customer experience.

We at Writer understand the changing needs of our customers across industries and help them get future ready. We bring together process excellence with new age technologies to help businesses more competitive and agile. With our expertise and understanding of the business, we have helped our customers turn strategy into reality and had a clear picture of a target operating model. Then it was all about incorporating the best tech methods that’re available to us for revamping the processes.

We have consistently supported our customers when it comes to augmenting their business growth and handled operational challenges to provide them the platform to scale up their business volumes like never before. To all our trusted customers, we give them the assurance of transforming their tomorrow, today.