Privacy Policy

1. About Writer Business Services

Writer Business Services Private Limited (Writer) has evolved into a leading multi business enterprise with over 5000+ employees across geographies with a single goal to consistently meet and exceed our customers’ expectations through premium quality services. Imagination and innovation have helped align our service capabilities with the evolving needs of corporates and individuals across the world.

Writer is committed to national and international compliance with data protection laws. This Privacy Policy applies to the corporate business, and is based on globally accepted, basic principles on data protection. Ensuring data protection is foundation of trustworthy business relationships and the reputation of Writer as an attractive employer.

2. Scope and Applicability

This Privacy Notice applies to personal data processed by Writer Business Services (hereinafter referred to as “Writer” or “We” or “Us” or “Company”) in its capacity as a Data Processors. Writer takes privacy seriously and provides this privacy notice (together with the Website Cookie Notice and any other documents referred to on it) to help you understand how Writer collects, uses, transfers, discloses and stores your personal data.

This Privacy Notice applies to all customers, employees, contract labors, prospective employees, vendors, visitors, and other individuals who provide their personal data to Writer and all such individuals are hereinafter referred to as “Data Principal(s)”.

This Privacy Notice also applies to data collected and processed by us through our website. We respect your privacy and are committed to protecting and respecting your privacy and any personal data you may provide us through the website or email.

Writer processes your personal data only for lawful purposes.

3. Types of personal data we collect from you

This section describes the personal data that you provide to us directly and personal data we collect automatically when you use our website. To this Notice, “Personal Data” means any data about an individual who is identifiable by or in relation to such data. It also means the individual to whom the personal data relates and where such individual is a child, it includes the parents or lawful guardian of such a child and where such person is with a disability, it includes his/her lawful guardian.

3.1 Information actively submitted.

If you share your personal data for employment purpose (via email, website, or hardcopy), for generating visitor pass or fill the enquiry form on the website and send an enquiry via email we may collect information about you and the company or other entity you represent. The information collected includes your:

1. Contact and Personal information: Such as your contact information that includes your name, email address and contact number, country, state, correspondence address.
2. Identity information: Such as PAN card details, Social Security Number or equivalent, CCTV footage or equivalent.
3. Financial information: Such as salary statements, bank account details.
4. Employment related information: Such as tax returns, reference details, marriage certificate, name of your spouse, information about your dependents, passport and visa details, health data, educational information, past employment history, transgender status, Insurance Number.
5. Any other information including but not limited to, marketing information, profile information, transaction information, etc.provide through our Sites or otherwise shared with us.

3.2 Information Passively Submitted

We may automatically collect information during your use and navigation of the site, such as the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Site, information about transactions conducted on the site, and other “clickstream” data. This data is generated and collected automatically, as part of the standard operation of the site. We may obtain information about your usage of our site by using a cookie file which is stored on your browser or on the hard drive of your computer. A cookie is a small text file that may be stored on your computer or device used to access the site. Your website browser software can be set to reject all cookies, however some of the cookies we use are essential for the site to operate.

For more information and details on how we use cookies, please visit our cookie policy

3.3 Sources of collection of your personal data

We collect your personal data from our website when you share your personal data for recruitment purpose, directly from you when you share your personal data for onboarding purpose, via emails when vendors or customer fills the vendor or customer enquiry forms and share it with us, when vendors shares the personal data of contract laborers with us, directly from you when you visit our office and share your personal data.

4. Children’s Privacy

We may not intentionally accept or request personal information from someone under the age of 18 years. Please do not try to apply for our services or give us any personal data about you either directly, through our website, or by other means if you are a child under the age of 18 years. Once we find that we have obtained personal information from an individual under the age of 18 years, such information will be removed as soon as possible. If you are a parent or a lawful guardian and become aware that your child has provided us with his/her personal data, please email us and we will work with you to erase his/her personal data within a reasonable time.

5. Data Security

Writer maintains reasonable technical, administrative, and physical controls to secure any Personal Data collected through our website, customer and vendor enquiries received over mail, personal details of employees, prospective employees or contract laborers received over email or hardcopies which are digitized subsequently. However, there is always some risk that an unauthorized third party could intercept Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your finance-related information.

6. How we use your information

We use or process the personal data collected from you for a range of different business purposes. We process your data on the grounds of consent or certain legitimate uses. The following are the purposes for which your personal data is processed by us:

• Recruitment of prospective employees and proving employee related benefits to employees.
• Assess your suitability for the role for which you are applying as well as for future roles that may become available.
• Managing our contractual and/or employment relationship with you.
• Facilitating communication with you (conducting meetings and providing you the requested information).
• For tracking the visitors and to ensure safety and security of our organization.
• For vendor or customer code generation to initiate the business transactions.
• To process your orders, releasing payments, providing reimbursements, refunds/exchanges.
• For conducting research or surveys.
• Undertaking data analytics, i.e., applying analytics to business operations and data to describe, predict and improve our business, providing our products.
• We may use your email address to deliver marketing information or product recommendations.
• To respond to your inquiries and fulfil your requests.
• To send administrative information to you, such as information regarding the Services and changes to our terms and conditions, and policies.
• To comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity.
• To respond to requests from public and government authorities.
• To enforce our terms and conditions.
• To protect our operations, assets, or interests or those of any of our affiliates.
• To protect our rights, privacy, safety, or property, and/or that of our affiliates,
• To allow us to pursue available remedies or limit the damages that we may sustain.
• To facilitate merger or amalgamation, reconstruction by way of demerger or transfer of undertaking to another company.

We will not use your personal data for purposes that are incompatible with the purposes of which you have been informed, unless it is required or authorized by law, or it falls under the legitimate uses prescribed under applicable regulations pertaining to Data Privacy.

7. Disclosure

We may disclose your information to any of our employees, service providers, consultants, financial institutions, officers, professional advisors or with our group companies insofar as reasonably necessary for the purposes set out in this Privacy Notice. We may disclose your personal data:

• To third parties, if we are under a duty to disclose or share your personal data to comply with any legal obligation or to protect the rights, property or safety of the company.
• To our third-party service providers who provide services such as website hosting providers. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
• To a third party, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities outside your state or country of residence; (d) to allow us to pursue available remedies or limit the damages that we may sustain.

8. Rights available to you

As a Data Principal, you have certain statutory rights in relation to your Personal Data. Subject to any exemptions provided by law, you have the following rights:

8.1 Right to access information about personal data

You have the right to obtain:

• a summary of personal data which is being processed by us and the processing activities undertaken by us with respect to such personal data.
• The identities of all third parties with whom the personal data has been shared by us upon special request by Data Principal along with a description of the personal data so shared.

8.2 Right to erasure of personal data

You have the right to request that we erase the personal information we have collected from you or obtained from you. Upon receipt of a request for erasure, we will erase your personal data within a reasonable time unless retention of the same is necessary for the specified purpose or for compliance with any law for the time being in force.

8.3 Right to correction, completion or updating of personal data.

You have the right to request that we correct the inaccurate or misleading personal data, complete the incomplete personal data and update it.

8.4 Right of grievance redressal

You have the right to get your grievances addressed by us.

8.5 Right to nominate

You have the right to nominate any other individual, who shall exercise rights available to you, in the event of your death or incapacity (Incapacity refers to your inability to exercise the abovementioned rights due to unsoundness of mind or infirmity of body).

8.6 Right to withdraw the consent

You have the right to withdraw the consent already provided by you for any specified purpose.

Please note that the above-mentioned rights are not absolute and have certain exceptions. If your request falls within the exceptions, we will notify you during receipt of request from your side. We will provide a written acknowledgement upon receipt of your request and might seek additional information regarding your request including the proof of identity. We are obliged to respond to any such request within one month from receipt of a valid request, subject to exceptions prescribed under the applicable laws.

9. Storage and Retention

Where personal data is controlled by Writer, we will retain your Personal data for the period necessary to fulfil the purposes outlined in this Notice or the consent form, unless a longer retention period is required or permitted by law.

Rest assured, your personal data will be deleted/destroyed/archived post the retention period as per the data destruction mechanism developed by Writer in accordance with applicable laws, industry best practices, sectoral guidelines, and contractual arrangements.

10. Responding to your queries

If you have any queries with respect to our Privacy policy, please contact at:

Email: manjeet.verma@writerinformation.com

Postal Address: Writer House, Bori Colony, Marol, Andheri East, Mumbai, Maharashtra 400059

11. Changes to our Privacy Notice

We reserve the right to modify this Privacy Policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices.