Information Management is the science of safe, secure and organised retention of data, media and documents such that information contained therein is retrievable "online" or physically whenever and wherever needed. Writer Information Management Services - a business division of Writer Corporation has been in operation since 1987. We have grown into India's largest and most comprehensive Information Management Company and one of the fastest growing in Asia.
Our capabilities span the entire lifecycle of your data with Enterprise Content Management services that includes Business Process Services, Secure Storage Services, Cloud and Data Services and Digital Solutions.This has helped us to serve the growing and evolving Information Management needs of over 3000 customers across India. We deliver these solutions on site and off site in our 28+ Information Management centers across 16 locations in India. We have created a capacity of more than 12 million square feet of storage space and more than 750+ seats of Business Processing centres. Each of these facilities boast of the latest fire detection and protection systems ranging from humidity, temperature and dust control, 24/7 security, water hydrant and gas based suppression systems, CCTV surveillance, ISO certified Information security standards etc. which are audited independently.
Our facilities are purpose built to allow you to store and manage documents, servers, data tapes and also secure processing rooms to scan, index and process information. All our facilities are on a Wide Area Network (WAN) with built in Disaster Recovery redundancies (primary and secondary) to enable 'zero' downtime. The facilities are ISO 9001 and ISO 27001 certified, also the Business Process Services and Secure Storage Services have been appraised for SVC 1.3 Level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI). Our certifications are a testimony of our rigorous focus on quality and our passion to deliver world class services to our valuable customers.
Be it any industry, a business is as successful as its employees.
When the employees are in sync with the business pattern, management expectations and future goals, then productivity will certainly be on a rise. Disinterest or discontentment on the part of the employees can turn out to be detrimental for the business in the long run. At Writer Information we understand this sentiment and always treat our employees as our greatest strength.
The culture in the company is such that leadership teams treat the employees as valued collaborators who can make or break the fortunes of the company. For us, the people of the company are never just disposable cogs who can be replaced. Our employees form the core for us and that is why with their strength and commitment, we are always responsive to changes in the market. This has helped us create the perfect ground for creative thought processes across all quarters, innovation like never before, creation of breakthrough solutions and commitment to excel beyond all odds as a team. The trust of the management and leadership teams is complemented by enthusiastic employees who bring in power packed energy into the organisation.
9000 + Employees
16 Main Locations
300 + Serviceable Locations
Through a combination of design thinking, process-centric digital technologies, lean principles and advanced analytics, we’re making an impact on across industries, which are increasingly relying on tech innovations and process design to upgrade their operating models in a bid to remain competitive. This way we help to generate growth, driving greater efficiency, business agility and a better customer experience.
We at Writer understand the changing needs of our customers across industries and help them get future ready. We bring together process excellence with new age technologies to help businesses more competitive and agile. With our expertise and understanding of the business, we have helped our customers turn strategy into reality and had a clear picture of a target operating model. Then it was all about incorporating the best tech methods that’re available to us for revamping the processes. We have consistently supported our customers when it comes to augmenting their business growth and handled operational challenges to provide them the platform to scale up their business volumes like never before.
To all our trusted customers, we give them the assurance of transforming their tomorrow, today.
At Writer Information, our corporate officers believe in enhancing shareholder value through integrity and accountability.
We focus on delivering 'trust' to all our stakeholders. We foster a culture where ethical standards, corporate and personal integrity, are valued and rewarded.
Certifications and Affiliations
ISO 9001 is a standard for Quality Management Systems. WI is certified for ISO 9001.
ISO 27001 is a standard for Information Security Management Systems. WI is certified for ISO 27001.
ISO 15489 is an exclusive standard for Records Management. Writer Information is one of the very few organizations in India certified for ISO 15489
ISO 20000 is a standard for Information Technology Management Systems. WI is certified for ISO 20000.
CMMi - Capability Maturity Model Integration. ML5 - Maturity Level 5. It means WI continually improves its processes based on a quantitative understanding of its business objectives. WI is one of only100 orgs in India appraised at ML5
PCI DSS Certification
PCI DSS stands for Payment Card Industry Data Security Standard. It is an unique and critical standard. WI is certified for PCI DSS
PRISM (Professional Records and Information Services Management) International is a division of the non profit International Secure Information Governance and Management association . WI is member of PRISM
It is a non-profit industry association, is an apex body for 154 billion dollars IT BPM Industry in India. WI is member of NASSCOM
Delivering Excellence in Product Design, Product Quality, Risk Management, New Technology Applications and Service Processes to enhance and enrich the customer experience.
Innovate & Grow
Delivering excellence in product design, product quality, risk management, new technology applications and service processes to enhance and enrich the customer experience.
Commitment We deliver the promises we make to our customers, shareholders and employees.
Ownership We own every detail of every task - so that our services consistently meet expectations of our customers, shareholders and employees.
Passion A desire to 'make a difference' is in the heart, mind and soul of every Writer employee.
Integrity We gain the trust of our customers, shareholders and employees as there is complete alignment in what we think, what we say and how we act.
Collaboration We actively engage with each other to deliver on our Vision and Mission.
Our Corporate Social Responsibility
Our company does have a documented sustainability policy. This policy is based on the POLARIS FBN framework and functions under our Samavesh initiative. Under Samavesh, we look after
Employees: Create & nurture Workplaces and Working Cultures where employees flourish
Communities: Responsible Global Citizens making Contributions to Communities we live and work in
Environment: Constantly search ways in which we reduce ecological impact and safeguard the environment
Family’s Future Generations: Share values and long-term aspirations with future generations
Safety and security of our direct and subcontractor workforce with zero-person day lost due to workplace incidents / accidents
No more than 15% voluntary turnover
Achieve 75% of employees participating in employee engagement surveys
Responding to feedback received in employee engagement surveys
Cascade performance management systems across the organizations
100% adherence to Code of Business Ethics
Recycle 90% of all available waste (packing material, paper, biodegradables)
Energy efficient facilities (office space & warehousing) in terms of Heating, Ventilation & Air-Conditioning and Lighting (including potential renewable sources of energy)
Reduction of energy use per cubic meter to a specified Mega Joule per Cubic Meter for goods transported on our fleet by road (ahead of emission norms of all the countries in which we operate)
Weightage of sustainability in partner selection (e.g. gender diversity, underrepresented populations, affirmative action)
Service Level Agreements particularly around Workforce & Environment
Code of Business Ethics as a part of Partner Contracts
Our company has a documented anti-bribery and corruption policy. We maintain physical and e-learning trainings for all our employees on topics to combat corruption and we also collect annual declaration statements from all employees for the Code of Business Ethics compliance.
Our company has procedures to identify the risk of bribery and corruption, to implement and monitor its policies for all staff and processes to manage incidents.
Apart from having a well drafted Anti Bribery Policy, Fraud and Whistleblower Policy & Conflict of Interest Policy, we undertake following procedures to give assurance on the effective implementation of the policy:
Annual declaration statements from all employees for the Code Of Business Ethics compliance.
Incident Management through Senior Management intervention and resolution by Whistleblower Committee
Our Women's Forum
Across the world, women leaders have been smashing the glass ceiling with greater force and determination. At Writer Information the culture is more of assimilation of talent without any gender biases. We have our women leaders who have taken the company ahead and have been inspirational role models for others. In this company, we motivate and encourage women to emerge as leaders and totally embrace their role-model status and address all challenges that they may face as professionals primarily with action and execution. We not only believe in but make gender diversity a priority for us by setting aspirational objectives for women in leadership roles, asserting on disparate slates of candidates for prestigious and senior positions, and developing initiatives through which we can execute what we truly believe in.
Here’s introducing one of our foremost women leaders and one of the strongest business heads of the company – Ms. Sona Talwar.
Mr. Satyamohan Yanambaka is responsible for executing the business strategy and directing the overall performance and growth of the organization. A proven leader & strategic planner with passion to redefine enterprise standards.
Satyamohan has over 25 + years of rich and diversified leadership experience in many large multinational corporations such as HCL Technologies, Oracle, State Bank of India and Mahindra Satyam.
Mr. Yanambaka is an astute professional with a rare blend of IT transformation delivery and cross functional financial services expertise along with a flair in business development. He is adept in devising innovative & disruptive managed services models. Mr. Satyamohan has demonstrated his capabilities as a leader with a dash of inspiration, technology expertise, operational experience and above all passion for redefining services standards.
Denzil de Souza
Since 1978, Denzil de Souza has developed a reputation for outstanding work in International Moving Services. He along with his elder brother and principal business partner - the late William de Souza, transformed Writer Corporation from a single-location, 20-employee, single-service company into a multi-location, multi-business enterprise, with a workforce of over 8500+ employees.
Denzil de Souza first started with establishing the relocations network across India outside Mumbai, and then added the product lines of Domestic & Orientation to what was principally an International Moving business.
The Information Management business got incorporated in 1987 under his leadership. In the process, Denzil designed and built the group’s entire core infrastructure comprising office and warehouse facilities across India.
He further built the Cash Management business in 2001. Since 2005, he plays a key role in the expansion of global operations in the Middle East and Asia. In early 2013, under his guidance, Writer Group forayed into the realty sector with the launch of Shillim Estate Retreat & Spa, now managed by Hilton.
After spending three successful decades in an executive role at Writer Corporation, in order to promote leadership at an organization level, Denzil assumed the role of Non-executive Chairman, in early 2012.
He transitioned the reins of the business to the boards and a properly institutionalized and professionally led management organization.
Today, 'the great entrepreneur' serves on all Writer Corporation's Boards providing insight and direction and steers the group’s Investment arm - Writer Holdings.
Garfield de Souza
Garfield de Souza, the eldest son of late William de Souza, is the Managing Director of Writer Business Services.
Established in 1953, the Business Services arm of Writer Corporation is a key partner to India’s banking and corporate sectors, offering an array of services in Global Relocations, Information Management, and Cash Management.
Since the time he joined the Group in 1993, Garfield has played a pivotal role in taking the Group’s operations global. Today, as a result of his determination and commitment, Writer Business Services is present in 6 countries including India, Middle East, and Singapore. Writer Business Services serves over 1000 global corporations and banks across the world including several Fortune 500 companies.
Garfield's core belief is to keep Writer Business Services agile, to evolve to changing customer needs, and be their partner of choice while growing the company.
Gavin de Souza
Gavin de Souza, the second son of the late William de Souza, joined the business in the year 2000. He spent his early years in the relocation business under the guidance of Denzil de Souza.Gavin started his career as a supervisor and evolved to leading other areas of the business.In 2003, his role expanded to build a Boutique Real Estate Development Company with the vast land bank that Writer Corporation owns.
In 2011, Gavin de Souza took over as Managing Director of Writer Realty to build premium apartments for lease and manage hospitality projects.
In his current role, Gavin is spearheading the acquisition and development of various ongoing and future Realty projects of the group.
Dayle de Souza
Dayle de Souza, the youngest son of the late William de Souza, is the Managing Director of Writer Business Services.
He started his career as a supervisor in the year 2000 and evolved to manage and lead various functional areas of the business.
He spent the early years in the Information Management business under the guidance of Denzil de Souza.
In his current role, Mr. Dayle de Souza leads the Relocation, Information Management and Cash Management businesses apart from the Group functions namely Finance, HR, IT, Compliance, Brand and Centre of Excellence (COE).
He has completed an Executive Program at Harvard Business School.
Joint Managing Director
Yazdi Desai joined Writer Corporation as an Accounts Assistant in the year 1984. His previous experience includes working with AF Ferguson & Co, Chartered Accountants.
While Legal, Taxation and Corporate Governance are presently Mr. Desai’s prime responsibilities, he has been actively involved in every area of the Writer Group and has led Finance and Administration in his previous roles.
Yazdi Desai is a Trustee of Kripa Foundation, a registered Trust devoted to the prevention, treatment, and rehabilitation of drug addicts.
He is also the Chairman of the Bombay Parsi Panchayat, the apex body of Parsi Irani Zoroastrians in India, which controls and manages assets worth more than USD 15 billion.
Over the years, Yazdi Desai has developed rich insights into consumer behavior. This has helped him to contribute immensely to the growth of Writer Corporation.
CFO – Chief Financial Officer
Joined Writer in Oct 2011. He is a Graduate in Commerce, Chartered Accountant, MBA finance, Law Graduate and Diploma holder in Information System Audit from ICAI
As an established finance leader, he has 25+ years of extensive and rich global experience in Financial Accounting & Reporting, Business Planning & dynamic resource allocations, Cost Management, Treasury & Banking, Mergers & Acquisitions, Taxation, Legal & commercial, Corporate Governance & Risk management, Strategy formulation.
He oversees the company's overall financial activities, including tax, treasury, analysis, Internal, statutory and tax Audits, financial operations, key procurement, legal & commercials. He has won the various recognition including best leader and function award.
Prior to Writer he has served at various positions for HT Media Limited ( Hindustan Times ), Writers & Publishers Limited (Dainik Bhaskar Group)
Sr. VP – Strategic Accounts Group, Business Development
An astute professional with a successful track record of spearheading startup business operations and leading high-performance Teams in diverse businesses & complex markets. An ethical and engaged leader with deep strategic insight, belief in excellence coupled with a ‘get it done’ attitude.
Mr. Ajit Karunakaran plays a pivotal role in steering growth initiatives of the company and its digital business transformation to deliver a +20% P&L growth, has evolved as the Leader in Data Life Cycle management solutions in India, Middle East and Africa. Mentoring comes naturally to him and he is often applauded for his talent when it comes to developing next-gen leaders delivering sustainable growth.
A member of Writer’s Excellence initiative – Malcolm Baldrige Excellence Model, Mr. Karunakaran is the one who has conceptualised and executed aggressive business strategies to establish Writer as a leading ITeS player and a pioneer in Cloud Services Brokerage company.
He has successfully delivered the company veering into the African territory with Intelics Solutions Nigeria Ltd., one of Africa’s largest Information Management services providers.
In the News
IMC RBNQA Award - Our innovative Assisted Sales Competency business model has won the IMC RBNQA Best Practices Competition 2020, which once again reiterates the continuous pursuit of excellence at Writer.